Refund Policy
Our commitment to customer satisfaction
Refund Policy Overview
At UGC Video Studio, we strive to provide excellent service and customer satisfaction. This refund policy outlines the conditions under which refunds may be requested and processed for our AI video generation service.
Credit Refunds
Eligible for Refund
- Unused credits within 30 days of purchase
- Technical issues preventing video generation
- Service outages lasting more than 24 hours
- Billing errors or duplicate charges
Not Eligible for Refund
- Credits used for successful video generation
- Dissatisfaction with AI-generated content quality
- User error in uploading inappropriate content
- Credits purchased more than 30 days ago
Refund Process
Submit Request
Contact our support team with your refund request and reason
Review Process
We review your request within 2-3 business days
Refund Issued
Approved refunds are processed within 5-7 business days
Refund Timeframes
Processing Time
- Request review: 2-3 business days
- Refund processing: 5-7 business days
- Bank processing: 3-5 business days
- Total time: 10-15 business days
Payment Methods
- Credit cards: 5-10 business days
- Debit cards: 5-10 business days
- Bank transfers: 3-7 business days
- Digital wallets: 1-3 business days
Partial Refunds
In some cases, we may offer partial refunds based on the number of unused credits or the specific circumstances of your request. Partial refunds are calculated proportionally based on the unused portion of your credit purchase.
Dispute Resolution
Internal Resolution
We encourage customers to contact our support team first to resolve any issues. Most problems can be resolved quickly through direct communication.
Chargeback Protection
If you initiate a chargeback without first contacting us, your account may be suspended. We prefer to work directly with customers to resolve any payment disputes.
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your account email address
- Transaction ID or receipt
- Reason for refund request
- Number of unused credits (if applicable)
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our service after changes constitutes acceptance of the updated policy.